The M-Factor: Practice management lessons taught by Mom

May 4, 2018
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Over the years, we’ve learned a lot about practice management. But we’ve also noticed that, believe it or not, our Moms are the ones who taught us our most valuable practice management lessons. And it makes sense. Think about it. Moms are CEOs. They’re managing directors. They’re HR officers. They exhibit exceptional organizational and communication skills. They’ve learned theories and developed systems. And through it all, they taught us everything they know. All we had to do was figure out how our mom’s lessons applied to a dental practice. Here are some examples.

Lesson #1: You can do anything you want to do.

If you could only see yourself as your mother sees you, who knows what you could achieve! When making decisions about your career or trying to negotiate a new position or even when introducing yourself to a patient for the first time, have confidence in yourself. It will show!

Lesson #2: You don’t need to be perfect, but you need to be good.

We hope you got the double entendre. We’re not only talking about the quality of your dentistry here! You are a leader within your practice and within your community. Not to be overly dramatic, but the world depends on its leaders to set a good example. You must always behave ethically, speak honestly and demonstrate compassion.

Lesson #3: Think before you act.

In order to make sure that everyone’s expectations are met, create and abide by common ground rules for office behavior. And when things go awry, as they tend to do, stop yourself and remember to breathe. Ask yourself, “Where are my feet?” Realize that the world is still supporting you and air is still going in and out of your body, and try to put the problem in perspective. Then come up with an action plan to resolve it.

Lesson #4: Family first!

Your dental colleagues are your professional family. In order to create the type of loyalty you desire, you must treat them as if they were your biological family. Take care of them. Find ways to support and delight them. If you are consistent in your demonstrations of affection and caring, they will begin to reciprocate. Once they do, you might find the environment in the dental practice is nearly as comfortable and enjoyable as your environment at home.

All that’s missing from the dental practice is Mom.

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